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Frequently Asked
Questions
Find answers you're looking for from SAFE HOMECARE
What types of services do you provide?
We offer non-medical in-home care services, including personal care, companionship, medication reminders, meal preparation, light housekeeping, transportation, and specialized care programs like fall prevention, dementia support, and post-surgical recovery assistance.
Are your caregiver training and insured?
Yes. All of our caregivers are carefully screened, professionally trained, bonded, and insured. We ensure they meet our high standards of quality, compassion, and reliability.
How quickly can services start?
We can often begin services within 24 to 48 hours, or even the same day depending on the urgency of your situation and the care plan required. We offer free in-home consultations to assess your needs.
Do I have to sign a long-term contract?
No. We do not require long-term contracts. Our services are flexible — you choose the schedule and duration that works best for you and your loved one.
Can I choose my caregiver?
Yes! We do our best to match clients with caregivers based on personality, experience, and specific care needs. If a match isn’t perfect, we’ll work with you to find someone who is.
What are your hours of operation?
Our office is open Monday through Friday from 8:00 AM to 5:00 PM, but we are available 24/7, including nights, weekends, and holidays.
Do you provide 24-hour or live-in care?
Yes. We offer both 24-hour care with rotating caregivers and live-in care options, depending on your needs and the level of support required.
Is your care plan customizable?
Absolutely. Each care plan is tailored to the unique needs and preferences of the client and family. We reassess regularly to adjust the care plan as needs evolve.
How do I pay for services?
We accept private pay, Veteran benefits, and work with long-term care insurance providers. We’ll help you navigate your policy benefits to ensure you receive the coverage you’re entitled to.
How is SAFE HOMECARE different from other agencies?
We take a relationship-driven approach to care. Our team is local, responsive, and hands-on. We also offer specialized programs that help reduce hospital readmissions and improve quality of life — all delivered with dignity, respect, and compassion.
What if my caregiver is sick or unavailable?
We have a reliable team of trained backup caregivers ready to step in when needed. If your regular caregiver is unavailable, we’ll notify you and ensure a qualified professional is there to provide uninterrupted care.
Can services be adjusted after they start?
Yes. We understand that care needs can change. You can increase or decrease hours, change schedules, or modify services at any time. We work with you to ensure the care plan always fits your current needs.
Do you provide care in assisted living or other facilities?
Yes! We can supplement care in assisted living, rehab centers, skilled nursing facilities, and hospitals — ensuring consistency, extra support, and one-on-one attention wherever your loved one is.
How do you ensure quality of care?
We conduct regular supervisory visits, ongoing caregiver training, and client satisfaction check-ins. We stay actively involved and accessible so you always have peace of mind.
Can you help with transportation to appointments?
Yes. Our caregivers can provide safe, reliable transportation to medical appointments, errands, family gatherings, and social activities — helping clients stay active and connected.
Do you offer respite care for family caregivers?
Absolutely. We offer short-term relief care so family caregivers can rest, travel, or attend to other responsibilities knowing their loved one is in safe, compassionate hands.
How are caregiver matched with clients?
We take the time to learn about each client’s needs, preferences, personality, and routine. Then we hand-match them with a caregiver who complements those factors — creating a strong, trusted connection.
Do you serve clients with dementia or Alzheimer's
Yes. We offer specialized memory care services designed to promote safety, familiarity, and engagement. Our caregivers are trained to support those living with cognitive decline with patience, dignity, and compassion.
How do I get started with SAFE HOMECARE?
It’s easy! Just find your local office call or fill out our online inquiry form. We’ll schedule a free in-home consultation to understand your needs, answer your questions, and design a personalized care plan.